You know that feeling when you're getting the runaround from a big company? That's exactly where the guys at Hoyer-Warner Equipment Sales found themselves. Picture this: they'd just dropped serious money on a website with a big fancy agency, hoping for something that would work for them,. Instead, they got stuck in what felt like an endless game of phone tag.

"Every time we called, it was like starting from scratch," they told me later. "New person, same old story – explaining our situation over and over again. And don't even get me started on the emails that seemed to vanish into thin air."

Here's the thing about these guys – they're absolute pros at what they do. They know concrete pump products inside and out. But trying to get their business online? That felt like speaking a foreign language, and the "experts" they hired weren't exactly offering translation services.

The Breaking Point

"We were just done,” they admitted. Done with feeling like a number in a queue. Done with waiting days for simple answers. Done with paying premium prices for bottom-shelf service. That's when our paths crossed.

A Different Approach

Look, I'm not a big agency. I'm just one person who believes in doing things differently. When they told me about their experience, I knew exactly what they needed: someone who'd show up, listen, and speak their language.

So that's what we did. Instead of endless email chains, I showed up at their headquarters. When they had questions, they got real answers – not corporate jargon. And when I hit a snag? I told them straight up: "I'm not sure, but I'll figure it out." Because that's how real partnerships work.